Data controller (“the Company”)

NG Terminal Ltd (NGT), registered at Unit 5 Nexus Close, Off Central Way, Feltham, TW14 0AF, UK, Company Registration Number: 11070333


NG Terminal Ltd may collect and process personal information, or personal data, relating to its suppliers and customers as part of our trading relationship between parties. This personal information may be held by the Company on paper or in electronic format.

NG Terminal Ltd is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018. The purpose of this privacy notice is to make you aware of how and why we will collect and use your personal information. We are required under the GDPR to notify you of the information contained in this privacy notice. NG Terminal Ltd are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This privacy notice applies to all current and former suppliers, customers of NG Commerce Ltd and who uses NG Commerce Ltd websites. It is noncontractual and does not form part of any professional contract that we have in place with you. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

The Company has appointed a Compliance Manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or about how we handle your personal information, please contact the Compliance Team in the first instance.

Data Protection Principles

Under the GDPR, there are six data protection principles that the Company must comply with. These provide that the personal information we hold about you must be:

1. Processed lawfully, fairly and in a transparent manner.
2. Collected only for legitimate purposes that have been clearly explained to you and not further processed in a way that is incompatible with those purposes.
3. Adequate, relevant and limited to what is necessary in relation to those purposes.
4. Accurate and, where necessary, kept up to date.

5. Kept for no longer than is necessary for those purposes.
6. Processed in a way that ensures appropriate security of the data.

The Company is responsible for, and must be able to demonstrate compliance with, these principles. This is called accountability.

What types of personal information do we collect about you?

Personal information is any information about an individual from which that person can be directly or indirectly identified. It doesn’t include anonymised data unless it’s for a particular purpose of compliance by law.

During our service, the Company may collect, use and process a range of personal information about you. This includes (but is not limited to):

• Your name
• Your job title
• Your e-mail address
• Your gender
• Your telephone number

While you are visiting our websites, we may collect, store and use the following kinds of personal information:

information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
information that you provide to us for the purpose of contacting us;
information that you provide to us for the purpose of making an enquiry to us;
information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
any other information that you choose to send to us;
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

The Company does not envisage that we would use and process special categories of your personal data.

How do we collect your personal information?

The Company may collect personal information; however, we would envisage this to be directly from you.

Your personal information may be stored in different places, including in our Finance system and in other IT systems, such as the e-mail system.

We may also collect your information when you access our website through ‘Cookies’.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in enquiry list; prevent fraud and increase website security; and offer you tailored content that you may find useful according to your interests and needs.

We will use the persistent cookies to: enable our website to recognise you when you visit and keep track of your preferences in relation to your use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

We use cookies to enable us to use the following Google Analytics advertising features: Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Platform integrations, Google Analytics Demographics and Interest Reporting.

These cookies DO NOT collect personally identifiable or sensitive information (for example email addresses, telephone numbers).

You can opt out of the Google Analytics Advertising Features you use by visiting here:

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Why and how do we use your personal information?

We will only use your personal information when the law allows us to. These are known as the legal bases for processing. We will use your personal information in one or more of the following circumstances:

• where we need to do so to perform the professional contract we have entered into with you
• where we need to comply with a legal obligation
• where it is necessary for our legitimate interests (or those of a third party), and your interests or your fundamental rights and freedoms do not override our interests.

We may also occasionally use your personal information where we need to protect your vital interests (or someone else’s vital interests).

The purposes for which we are processing, or will process, your personal information include (but are not limited to):

• enable us to maintain accurate and up-to-date contact details • administer the contract we have entered into with you

Please note that we may process your personal information without your consent, in compliance with these rules, where this is required or permitted by law.

What if you fail to provide personal information?

If you fail to provide certain personal information when requested or required, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations. You may also be unable to exercise your statutory or contractual rights.

We may also occasionally use your special categories of personal information, and information about any criminal convictions and offences, where it is needed for the establishment, exercise or defence of legal claims.

Change of purpose

We will only use your personal information for the purposes for which we collected it. If we need to use your personal information for a purpose other than that for which it was collected, we will provide you, prior to that further processing, with information about the new purpose, we will explain the legal basis which allows us to process your personal information for the new purpose and we will provide you with any relevant further information. We may also issue a new privacy notice to you.

Who has access to your personal information?

Your personal information may be shared internally within the Company, if access to your personal information is necessary for the performance of their roles.

We may also need to share your personal information with a regulator or to otherwise comply with the law.

We may share your personal information with third parties where it is necessary to administer the contract we have entered into with you, where we need to comply with a legal obligation, or where it is necessary for our legitimate interests (or those of a third party).

How does the Company protect your personal information?

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password- and firewall-protected servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy Amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

The payment of a fee (currently fixed at £10); and

The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

As the data subject you have the right to access your data, the portability of that data, and the right to rectify, erase or object to the processing of that data. Please email us to make use of these rights.

Retention of Personal Data: 

Customs Clearance Ltd will retain your personal data in our secure CRM database for a period of 5 years, after which it will either be deleted or we will consult you about keeping your data for a further 5 years. Transferring personal information outside the European Economic Area


If you have any questions about this privacy notice or how we handle your personal information, please contact the Customer Service Team at and if appropriate they will liaise with the Compliance Manager and IT Manager.

This notice was updated on 10.01.2021 

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